Privacy policy

Last updated: 12 December 2023

Flames Group SRL (the "Flames Group") empower designers worldwide in creating, developing, and promoting their talents. The Flames Group actively operate the Services, which encompass websites, software, mobile services, and applications.

We understand the importance of your information and value your privacy. This Privacy Policy outlines how the Group Companies process personal data in compliance with relevant data protection laws, such as the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations (collectively referred to as "Data Protection Law").

Our Privacy Policy aims to clarify the collection, usage, and control of your information when using our Services. You have the ability to manage the collection, correction, and deletion of your information. Please note that certain third parties may have the capability to identify you across different sites and services over time. However, any processing conducted by these third parties that is not directed by us falls outside the scope of this Privacy Policy. We are not responsible for the privacy policies, content, or security of any linked third-party websites or services. We recommend reviewing the privacy and security policies of each website and service you visit.

We process various types of information based on how you use our Services. To get started, setting up an account is required, and we collect and process your name and email address. Additionally, certain Services may necessitate the collection of additional information. For instance, Flames facilitates connections between its community of designers and individuals/companies seeking their expertise. To enable this, Flames collects payments data and other necessary information to meet legal obligations.

The following table illustrates the types of information we collect and the methods employed for collection. These data categories are collectively referred to as "Your Information."

Information You Provide

Category

Example

Basic Account Information

To use our Services, Group Companies may ask you to register and create an account. Depending on the Service, you'll need to provide a name and email address, and choose an avatar and username.

Profile Information

There are various motivations behind people using our Services. While some seek the ideal tools for designing and sharing their creations, others become part of our community to seek inspiration or collaborate with talented designers.Depending on your specific objectives, we may require additional personal information to enhance your profile. This could include details about your area of expertise (such as branding and logo design) and any relevant training courses you have completed.

Identity Information

In order to comply with applicable laws, we may need to collect personal details such as your full name, date of birth, national identification number, and photo identification. This information is necessary when creating a shop on Flames and for verifying your identity.

Payment and Billing Information

Users have the option to pay for exclusive access to design tools, fonts, workshops, and training events.

Pro Flames users, in particular, enjoy extra features like the ability to sell their designs online or improve their profiles.To cater to the diverse needs of our users, there are times when we need to collect and process payment information.

This may include credit card details provided during the checkout process, which is necessary for billing, payment, and transaction processing purposes.In some cases, we may require additional information such as the billing contact name, postal address, and telephone number to ensure the smooth provision of specific services.

User-Generated Content

To access our Services, Group Companies may request registration and account creation. You'll need to provide a name and email address, and select an avatar and username.Within their profiles, users have the ability to personalize their experience by adding unique avatars or pictures and sharing more about themselves.

Additionally, they can create engaging videos showcasing their skills, enticing potential employers.

Users are also welcome to upload their own designs, participate in monthly competitions, and even set up an online shop to promote their products or services. Furthermore, certain users are granted the privilege to post freelance projects and job opportunities for others to explore.

Survey Information

To enhance our research, marketing, and support endeavors, completing surveys might be requested from you. When you provide your answers, we will securely retain them.

Contest Information

Occasionally, we may hold contests or promotional events. When participating in these exciting opportunities, we may gather Identity Information and/or other additional details.

Messages and Other Communications

Through our Services, you have the incredible opportunity to engage with various individuals:

• Connect with us directly
• Collaborate with fellow community members
• Network with potential freelance designers or employers

Automatically-Collected Information

Category

Example

Usage Information

Through our Services, we gather valuable insights on the content and individuals you engage with. Additionally, we take note of the features and add-ons you utilize, along with your various actions, such as expressing interest in specific job opportunities available on our platform.

Location Data

While users willingly share their location or shipping address while using our Services, we also take the initiative to gather location information automatically. This includes not only your IP address but also the location details provided by your device.

Device Information

When you use our Services, we take note of valuable insights from your browser or device. This allows us to analyze log files and gather essential data, including your device's unique identifier, device attributes, signals, settings, network information, and advertising data.

Information Collected Through Cookies

When you interact with a Service, we leverage cookies and similar technologies (like clear GIFs/web beacons) to recognize the browser, keep track of the page variant viewed by a visitor, assess engagement with different page variants, and analyze traffic patterns to understand the popularity of service options. For further details, kindly refer to our comprehensive Cookie Policy.

Information Others Provide

Category

Example

Updated Contact Information

To ensure accurate records and enhance your shopping experience, we may gather additional information about you from various sources. This could involve receiving updated address and delivery details from our trusted shippers or other reliable sources. By doing so, we aim to rectify any discrepancies in our records and streamline the delivery of your future purchases or communications.

Non-User Contact Information

As part of their service, certain Group Companies offer the opportunity to invite a friend. In this scenario, the Group Company would request the email address of the person you wish to invite and will then automatically send them an email invitation.

User Reports

We kindly encourage users to report any content they believe violates our Terms of Service or potentially infringes intellectual property rights.

Social Media Information

When interacting with social media companies like Facebook and Twitter in relation to our Services, certain Group Companies have access to your information. This information may be transferred to us if you use alternative sign-in methods through a social media company.

Analytic and Aggregator Information

In order to enhance our services, our Group Companies obtain Your Information from various sources, such as ad networks, behavioural advertising vendors, market research firms, and social media companies. Additionally, certain details gathered through Cookies may be furnished by third-party analytic companies.

Information We Create

Category

Example

Inference Data

In order to provide a comprehensive service, we collaborate with various Group Companies, partners, social media companies, and selected third parties. These entities play an active role in creating and inferring new insights based on your information.

By analyzing the data processed under our Policy, we are able to generate a deeper understanding of your preferences. Additionally, we may combine the information you provide directly with the data obtained from these parties to offer you a more personalized experience.

Rest assured, at Flames Group, we prioritize transparency and respect for your personal information. We will never collect additional categories of personal information or use the information we already have for unrelated purposes without informing you or obtaining your consent, as may be necessary under Data Protection Law.

Respecting the privacy of sensitive personal data:

While data protection laws acknowledge the necessity for additional safeguarding measures, the GDPR sets clear boundaries on the processing of sensitive personal data, with only a few exceptions allowed. In the EU, sensitive personal data covers a range of information including race, political opinions, religion, trade union membership, biometrics, health, and sexual orientation. It is important to note that different US state laws have their own distinct definitions of sensitive personal data.

At our company, we prioritize the privacy of our users and do not knowingly collect or process sensitive personal data. However, we understand that some individuals may choose to share this information publicly through our Services. For instance, our platform Flames offers a biography section on user profiles, where individuals can freely include any information they wish while adhering to our Terms of Service. Users have complete control over the information they share, and they can modify or remove any sensitive personal data at their discretion.

HOW WE HANDLE YOUR INFORMATION AND THE LEGAL BASIS FOR DOING

Our Services involve the collection and processing of Your Information. To ensure compliance with Data Protection Law, we must establish a legal basis for each processing activity.

In the EU, there are six different bases that allow for the lawful processing of Your Information. In particular, data controllers can process personal data:

By obtaining freely given, specific, informed, and unambiguous consent from a data subject ("Consent").

• When processing is necessary to enter into or fulfill a contract ("Contractual Necessity").

• When processing is necessary to comply with a legal obligation applicable to the data controller ("Legal Obligation").

• Pursuant to the legitimate interests of the data controller, unless these interests are outweighed by the rights and freedoms of individuals ("Legitimate Interests").

According to the CCPA, we are required to inform you about the reasons for which we collect your information:

• Operational Purposes: This includes activities like auditing, security measures, debugging/repairing, short-term uses, providing services, conducting internal research for technical development, maintaining quality and safety, and verifying information. Additionally, Your Information may be used for our operational purposes or other notified purposes that are reasonably necessary and proportionate to achieve those operational goals.

• Commercial Objectives: This entails utilizing Your Information to promote our commercial or economic interests. These interests may cover stimulating others to purchase, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services. It may also involve facilitating or indirectly influencing commercial transactions.

At the core of the Group Companies' data processing practices, they rely on Consent, Contractual Necessity, Legal Obligation, and Legitimate Interests. These serve as the primary foundations for processing Your Information. 

Let's dive deeper into the various purposes for which we process this information, the corresponding categories of data we utilize, and the legal basis or other permitted reasons (such as Business Purposes or Commercial Purposes) we rely on. This is essential under the GDPR or other applicable regulations, ensuring transparency in our data processing practices.

Legal Basis: Consent

Why and how we process your data

Categories of data

CCPA Purpose

Our valued users have the opportunity to personalize their profile by providing additional information as they see fit. By doing so, users gain control over their profile and can modify or enhance it whenever they desire.
Profile Information

User-Generated Content
Consent, Business Purposes
To enhance our understanding of product and marketing research, as well as to evaluate the effectiveness of our customer service, we kindly request your participation in occasional surveys. Your valuable insights make a difference!
Survey Information
Consent, Business Purposes, Commercial Purposes
We take pride in offering Services that enable individuals to foster communities, showcase their innovative endeavors, and forge connections with like-minded individuals. Considering the option, users also have the ability to include their location information, thus providing others with insight into their whereabouts.
Location Data
Consent, Business Purposes, Commercial Purposes
Through user consent for cookies, individuals have the power to customize their device settings and decide which information they are comfortable sharing, such as Location Data. This data serves multiple purposes, including the ability to link user accounts with their respective devices, in order to offer personalized advertising.
Location Data

Device Information

Analytic Information
Consent, Business Purposes, Commercial Purposes
Every now and then, we delight our users with exciting contests or promotions they can participate in. When you choose to enter, we carefully utilize your information for various purposes: processing your entry, notifying winners, delivering prizes, and other related activities. It's all about enhancing the user experience and making sure our valued participants receive the recognition they deserve.
Contest Data

User-Generated Content

Identity Information
Consent, Business Purposes
Our valued users have the opportunity to personalize their profile by providing additional information as they see fit. By doing so, users gain control over their profile and can modify or enhance it whenever they desire.
Profile Information

User-Generated Content
Consent, Business Purposes, Commercial Purposes

At any given time, users possess the right to withdraw their consent. If such a decision is made, our Group Companies will no longer process personal data based on that consent. Yet, it is important to acknowledge that withdrawing consent does not impact the legality of any previously conducted processing activities.

Legal Basis: Contractual Necessity

Why and how we process your data

Categories of data

CCPA Purpose

Our primary focus is to ensure your utmost control and convenience. To achieve this, we securely collect and store the necessary personal data required for account creation, management, and access verification.
Basic Account Information

Identity Information
Contractual Necessity, Business Purposes
At Flames Group, we provide a diverse range of Services, catering to different needs. While some of these Services are available for free, others involve a one-time payment or a subscription.When users opt for our paid Services, we prioritize the collection of specific information to ensure identity verification and smooth billing processes. These paid Services encompass various offerings, such as font and template document subscriptions, upgrading to Pro Flames accounts for designers to elevate their profiles and sell their creations online, as well as opportunities to participate in workshops and training courses.
Basic Account Information

Identity Information

Payment and Billing Information
Contractual Necessity, Business Purposes
Occasionally, our Group Companies might need to process your information in order to establish communication with you (subject to your opt-out rights as stated in this Privacy Policy). These communications may be necessary to provide you with information about the Services, or to keep you updated regarding any changes or additions to them.
Basic Account Information
Contractual Necessity; Business Purposes
Every Group Company processes personal data not only to safeguard against fraud or error, but also to address claims regarding potential violations of our rights or the rights of third parties. Additionally, this data processing is crucial in upholding and enforcing both the Privacy Policy and the respective Terms of Service of each Group Company.
Basic Account Information

Identity Information

Profile Information

User-Generated Content

Usage Information

Location Data

Device Information

User Reports
Contractual Necessity; Business Purposes

Legal Basis: Legitimate Interests

Why and how we process your data

Categories of data

CCPA Purpose

Throughout the years, our Services have attracted a vibrant community composed of designers, artists, and various creatives. While they all share a common passion for content creation and design, their interests and requirements diverge. Some gravitate towards web design, while others dedicate themselves to typography or illustration. In order to enhance a user's experience with our Services and deliver relevant advertising, we analyze specific information to personalize their content consumption. This way, users can engage with the most impactful content catered specifically to their interests.
Basic Account Information

Location Data

Usage Data

Device Information

Automatically-Collected Information

Social Media Information

Analytic and Aggregator Information

Inference Data
Business Purposes, Commercial Purposes
In our pursuit to enhance our services, we analyze personal data to evaluate service levels, track traffic patterns, and measure the popularity of various features on our platform.
User-Generated Content

Survey Information

Usage Information

Automatically-Collected Information

Analytic and Aggregator Information
Business Purposes
In order to ensure the utmost privacy protection, each Group Company processes personal data not only to prevent fraud or error, but also to address claims of any infringement on our rights or the rights of others. Additionally, this Privacy Policy is strictly enforced alongside the respective Terms of Service in order to maintain a secure environment.
All of Your Information
Business Purposes
To handle your customer service inquiries effectively, our Group Companies process personal data with utmost care and confidentiality.
Information You Provide

Usage Information

Location Data

Device Information
Business Purposes
As part of any potential merger, restructuring, or sale of assets involving the Flames Group, personal data might be processed and transferred along with other assets. Rest assured that the protection of your personal information remains a top priority.
All of Your Information
Business Purposes
In our commitment to providing superior services, our Group Companies collaborate with third party service providers to handle certain personal data. As an example, Flames ensures the secure transfer of payment information to trusted partners like Stripe and Paypal, abiding by their individual privacy policies.
Basic Account Information

Identity Information

Payment and Billing Information
Business Purposes, Commercial Purpose
To deliver captivating design stories and inspiration, registered API application providers receive personal data shared by the Flames Group.
Basic Account Information

Additional Account Information

User-Generated Content

Automatically-Collected Information
Business Purposes, Commercial Purpose

Legal Obligation

Why and how we process your data

Categories of data

CCPA Purpose

Compliance with various tax laws
Basic Account Information

Identity Information

Payments and Billing Information
Legal Obligation, Business Purpose
When you exercise your rights under data protection law and assert your requests, you take control of your personal information and ensure its proper handling.
All of Your Information
Legal Obligation, Business Purpose
To establish and defend against legal claims, or to ensure compliance with lawful requests from government or law enforcement officials.
All of Your Information
Legal Obligation, Business Purpose

In addition, Flames Group partner with third-party service providers who assist us in providing our Services. The majority of our service providers are based in the US.

For EEA residents, if your information needs to be transferred outside of the EEA, we will take steps to ensure that it is safeguarded in a manner that aligns with our responsibilities under Data Protection Law, including the European Union’s General Data Protection Regulation.

Transfers to Third Parties

Category of Recipient

Type of Personal Data

Purpose

Location

Hosting providers
Your Information
We rely on cloud service providers to host user data. (Business Purposes)
United States
Customer support service providers
Basic Account Information, Payment and Billing Information, Messages and Other Communications, Location Data, Device Information and User Reports
Our third-party partners help to provide support to our customers throughout the world. (Business and Commercial Purposes)
Romania
Paid search advertising analytics, for example Google Ads
Basic Account Information, Automatically- Collected Information, Analytic and Aggregator Information
To help our Group Companies to reach users of Google Search for the purpose of advertising our Services. (Commercial Purposes)
United States
Website analytics, for example Plausible
Basic Account Information, Location Data, Usage Information, Analytic and Aggregator Information
To help us better track the performance of our Services. (Business Purposes)
Italy
Payment Processing service providers, for example Stripe
Basic Account Information, Payment and Billing Information
To facilitate payments for our paid Services (Business Purposes)
United States
Email service provider, for example Resend
Basic Account Information
To facilitate the sending of electronic mail, both internally within the relevant Group Company and externally with our users, partners and other members of the public. (Business and Commercial Purposes)
United States

Our Services are also integrated with social media networks and other platforms (e.g., Facebook, Pinterest, and LinkedIn), allowing seamless information sharing. For example, when interacting with our Service through a social media feature like a plug-in, you have the option to grant us ongoing access to specific information from your social media account. To ensure your preferences are met, we encourage you to review the privacy policy and privacy settings of the relevant social media property before utilizing these features on our Service.

YOUR RIGHTS

Data Protection Laws around the world, such as the GDPR and the CCPA, empower users with certain rights regarding the use of their personal data by companies. Our Group Companies fully support these laws and provide users with the ability to access, modify, and delete the Information You Provide. We have implemented systems that allow you to exercise your rights concerning Automatically-Collected Information and Information Others Provide, including the right to object to or restrict the processing of your personal data.

To exercise any of your rights, please contact the relevant company using the information provided below. Alternatively, you can easily update or correct certain information, such as your Basic Account Information and email preferences, by accessing your account settings page.

You have the freedom to:

• Choose not to Submit Information: You have the option to decline submitting Personal Information through the Service, which may result in the unavailability of certain services.

• Update Account Information: You can easily update or correct your account information and email preferences by logging in to your account settings page.

• Unsubscribe from marketing emails: To unsubscribe from a specific newsletter, simply click the "unsubscribe" link at the bottom of the email newsletter. Occasionally, we may include messages from advertisers or partners in our newsletters, or send dedicated newsletters and marketing messages on their behalf. Your opt-out choices may be shared with third parties to ensure compliance with applicable laws and respect your preferences.

• Allowing cookies: Some browsers can be configured to notify you when you receive cookies or provide options to restrict or disable them. However, please note that disabling cookies may impact certain features of the Service that utilize cookies to enhance functionality. Please refer to our Cookie Policy for more information. Additionally, please be aware that our Services do not respond to browser's do-not-track requests.

• Managing local shared objects: We may utilize other forms of local storage that function similarly to browser cookies but are stored in different locations on your computer, such as Flash cookies placed through the Adobe Flash plug-in. Your browser may offer options to disable HTML5 local storage or delete information stored in it. For detailed instructions on deleting information contained in "local shared objects" or adjusting related preferences, please visit this link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

• Withdrawing Your Consent: If we process Your Information based on your consent, you have the right to change your mind and withdraw your consent at any time. Please note that withdrawing consent may result in the inability to provide certain services, such as device linking or specific advertising, that rely on your consent.

EU Residents

Under the GDPR, you have the following rights which may be subject to restrictions under local law: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your personal information and certain other supplementary information, under certain conditions; (iii) the right to object to processing that is based on our legitimate interests, under certain conditions; (iv) the right to have your personal information deleted, under certain conditions; (v) the right to request that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your personal information is inaccurate; (vi) the right to receive your personal information in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to file a complaint with a data protection authorities.

California Residents

The CCPA provides California residents with specific rights regarding their personal information. This section outlines your CCPA rights and provides guidance on how to exercise those rights.

You have the right to request specific information about your personal data. Once we confirm your request, we will disclose:

• Categories of personal information collected, sold, or disclosed.

• Sources of the personal information collected.

• Purpose for collecting or selling the personal information.

• Third parties with whom we share the personal information.

• Specific pieces of personal information collected (data portability request).

Deletion Request Rights:

You can request the deletion of your personal information, with some exceptions. We will delete it once we confirm your request, unless we need to retain it for specific reasons:

- Completing transactions or providing requested services.

- Ensuring security and preventing illegal activity.

- Debugging products.

- Exercising free speech or complying with the law.

- Internal uses aligned with consumer expectations or legal obligations.

Minors' User Content

Individuals under the age of 18 in California can easily delete or remove publicly available User-Generated Content using the same deletion or removal procedures described above, or through other methods provided by the Services. If you have any questions about removing your User-Generated Content or if you would like additional assistance with deletion, feel free to contact us via email at hey@flames.design. We are committed to promptly deleting your information, although we cannot ensure complete removal of the content or information posted through the Services.

To exercise your access, data portability, and deletion rights, simply submit a verifiable consumer request to us by emailing hey@flames.design. You, or an authorized person registered with the California Secretary of State, may make such a request regarding your personal information. It's also possible to make a verifiable consumer request on behalf of your minor child. Please note that you can make a verifiable consumer request for access or data portability up to twice within a 12-month period. In order to process your request, please provide sufficient information that allows us to reasonably verify your identity. Additionally, describe your request with enough detail to ensure we fully understand, evaluate, and respond to it promptly.

We are here to assist you! To ensure the security of your personal information, we kindly ask you to verify your identity and authority to make the request. Rest assured that making a verifiable request does not necessitate creating an account with us. Once verified, we will be more than happy to respond promptly and provide you with the requested personal information.

Response Timing and Format

We strive to respond promptly to verifiable consumer requests, typically within 45 days of receipt. If you have an account with us, we will deliver our written response directly to that account. Alternatively, if you do not have an account, we will deliver our written response to you either by mail or electronically, depending on your preference. Our disclosures will specifically cover the 12-month period preceding the receipt of your verifiable consumer request. In the event that we are unable to fulfill your request, we will provide you with clear reasons for such inability. When it comes to data portability requests, we will select a format that allows for easy use and transmission of your personal information. Rest assured, we do not charge a fee to process or respond to verifiable consumer requests unless they are excessive, repetitive, or unfounded. Should a fee be necessary, we will provide you with an estimate prior to completing your request.

Opt-Out and Opt-In Rights for Personal Information Sales

As per the CCPA, we do not engage in the sale of your information.

Non-Discrimination

We support and respect your CCPA rights. We are committed to:

• Providing you with goods or services without discrimination.

• Offering fair and equal prices for goods or services, including discounts and benefits, without any penalties.

• Ensuring consistent and high-quality goods or services.

• Informing you about potential price variations or quality differences for goods or services.

DATA SECURITY AND DATA BREACH

We prioritize the integrity and security of Your Information and implement robust technical and organizational security measures to safeguard Your Information from any unauthorized access, loss, or alteration.

Our Group Companies adhere to widely accepted industry standards to protect the personal data provided to us. We employ various security measures, including physical safeguards such as server access restrictions, IT measures like encryption, and controlled access to your information through approvals and passwords, ensuring it is accessible on a need-to-know basis.

Depending on the Group Company and the Service in question, your account information is secured with a password. It is your responsibility to select a strong password and periodically update it while keeping it confidential. You also have control over the access to your email communications from our Group Companies and can take additional security measures, such as signing out after using our Services.

These measures cannot fully guarantee the security of any information you transmit to our company. However, we strive to protect your information on our Services and minimize the risk of unauthorized access, disclosure, alteration, or destruction through our technical and organizational safeguards. Please note that changes to the functionality of our Group Companies' distributors, like social networks, may impact your privacy settings. It's important to understand that we do not control the functionality or security measures of any third party.

DATA RETENTION

We will keep personal data for as long as necessary to provide our Services, based on the purposes for which the data is processed. The storage periods are determined on a case-by-case basis and depend on various factors, including:

- The type of information and its processing purpose

- Any legal requirements for data retention, including obligations and statutory limitations for potential legal claims or investigations

- Whether the data is needed for Trust & Safety purposes. For instance, if users violate our Terms of Service, we may terminate their account and restrict their access to our Services to safeguard other users. In such situations, it may be necessary to retain certain personal data, even after account termination.

After terminating or deactivating your User account, we will retain the Information You Provide for a reasonable time for backup, archival, contract performance and enforcement, or audit purposes. This retention will be limited to the necessary duration and will only include accurate and relevant information for our use. Additionally, any information contained in your communications to other Users or posted to public or semi-public areas of the Service will be retained indefinitely after the termination or deactivation of your User account. However, we will solely keep this information on the Services where it was posted and refrain from using it for any other purpose.

PRIVACY POLICY CHANGES

As the Flames Group continues to grow, the manner in which we process data will evolve over time. We will update this policy from time to time to reflect changing practices and will notify you of any material changes in the following ways: i) we will send an email to the address provided to us upon sign-up to our Services, or ii) we will post a notification on the relevant Group Company’s site or app.

FURTHER INFORMATION AND COMPLAINTS

For further information about this Privacy Policy and/or the processing of your personal data by or on behalf of any members of the Flames Group, please contact us using the information provided below.

For users based in the EEA, you have the right to lodge a complaint with your competent data protection supervisory authority. The contact details of each supervisory authority are available on the European Data Protection Board’s website.

Notwithstanding this right, we request that you contact us in the first instance to give us the opportunity to address any concerns that you may have.

If you have any questions about this Privacy Policy or data protection queries regarding any of the Group Companies or Services, please feel free to reach out to Flames Group's Data Protection Officer at hey@flames.design. We are here to assist you.